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Complaints & Suggestions

Customers are at the heart of everything we do at Watania Takaful. Our experienced and highly trained Customer Delight Team is available to assist you from 8 am to 7 pm; Monday to Sunday, excluding public holidays. You may get in touch with us via the following channels:

PHONE: 800-Takaful (825 2385)

Please share your feedback, complaints, testimonials, or suggestions with us. Please provide us with a description of your experience and include your preferred contact method to get in touch with you. Our team will acknowledge your feedback within 1 business day and will do their best to address your concerns within 2 business days.

While we aim to resolve your complaint/concern efficiently and fairly, there may be instances whereby the resolution provided may not meet your expectations. As a customer, you have the right to escalate your concerns further to the below-listed authorities/regulators:

Dubai Health Authority (DHA) Complaint Registration Insurance Authority (IA) Complaints PortalHealth Authority – Abu Dhabi (HAAD)
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