1. Make a complaint online
2. Email us at: feedback@watania.ae
3. Call us on 800-WATANIA (800 9282642) everyday between 8:00am to 7:00pm
4. Visit our offices in: Jebel Ali (H.O.), Deira, Abu Dhabi or Sharjah

1. Your name and contact details
2. What your complaint is about including the product or service of concern, what went wrong and what you would like us to do to address it
3. All supporting policy documents - Policy, Card, Receipts, Acknowledgements etc.

1. We will acknowledge receiving your complaint, register it and inform you of our complaint policy and details of the complaint handler.
2. We will initiate an internal investigation to resolve the complaint as fast as possible.
3. We will update you on the resolution status within three working days and should we need more time to complete our investigation, we will keep you updated in a timely manner.

Our team will spare no effort to address your concerns but if you are still unhappy with the resolution provided, please contact us as outlined below to escalate your complaint.

If you consider the resolution provided by our teams insufficient, you have the right to escalate the complaint to the relevant legal authority. The contact details are found on this page itself and you may visit their official sites by clicking on the relevant link button.

Following regulatory intervention, if you are convinced that we have not resolved your complaint to your satisfaction, you have the right to lodge a dispute with the Insurance Dispute Resolution Committee (IDRC) at the Central Bank of the UAE (CBUAE).

1. The CBUAE Committee sends us a notification
2. Our legal department initiates an internal investigation and responds to the Committee.
3. The Committee provides its final decision directly to you and to our legal department.

If all of the above steps do not lead to a satisfactory resolution for either party, the decision can be objected to and referred to the appropriate court of law.