loans
claims

Have a claim?
Get it done in 3 simple steps.

Apply for a loan

Step 1

Submit your claim
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Call 800 WATANIA (9282642)
WhatsApp
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Call 800 Takaful (825 2385)
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Email info@noortakaful.com

Step 2

Upload documents
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Call 800 WATANIA (9282642)
WhatsApp
Telephone Icon
Call 800 Takaful (825 2385)
Email Icon
Email info@noortakaful.com

Step 3

Get Settlement
Telephone Icon
Call 800 WATANIA (9282642)
WhatsApp
Telephone Icon
Call 800 Takaful (825 2385)
Email Icon
Email info@noortakaful.com
claims submission

How to submit your claim

Choose from any of these channels convenient to you
WhatsApp: +971 8009282642
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Call 800WATANIA(9282642)
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Email info@watania.ae
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Submit online
claims documents

Documents needed

Motor Claim
Home Claim
Travel Claim
Medical Claim

Motor Claim Checklist

Police Report

Mulkiya (both sides)

Driving License (both sides)

Preferred Garage Location (optional)*
Alternatively we will update you with a nearest body shop information

Home Claim Checklist

Incident Description

List of damaged/lost items+ value on their Invoice

Copy of Police Report (if case of theft)

Home Takaful Services
For Emergency Home Assistance Services, please call 800-09730733 (T&Cs apply)
‍Home Assistance Services can be utilized by the Insured up to a maximum of 3 times in a single policy year.
For each use of the Home Assistance Services, Watania Takaful will cover

Travel Takaful Assistance Services

UAE: 8000 9730 222 or 8000 9730 001

International: +962 6500 8287

WhatsApp: +962 7768 11108 (For Non-Emergency)

Click here for a detailed list of claim documents needed

Submit Online

Submit on App

Checklist
Incident description
List of damaged/lost items with their value and invoices
Copy of the Police Report (for theft)
Upload documents
Services on call
Home Assist (800 0973 0733)
Airport Drop-off (800 0357 02829)
Motor Claim
Home Claim
Checklist
Police Report
Mulkiya (both sides)
Driving License (both sides)
Preferred Garage Location (optional)*

Alternatively we’ll update you with a nearest body shop information
Upload documents
Checklist
Incident description
List of damaged/lost items with their value and invoices
Copy of the Police Report (for theft)
Upload documents
Home Takaful Services
For Emergency Home Assistance Services, please call 800-09730733 (T&Cs apply)

Home Assistance Services can be utilized by the Insured up to a maximum of 3 times in a single policy year. For each use of the Home Assistance Services, Watania Takaful will cover the cost of the call-out, labor and materials which are necessary for the emergency repair (plumbing, electrical, locksmith, and glazing) in accordance with the individual Policy terms and conditions.

To book Airport Drop Off Services, please call 800035702829 (T&Cs apply)

Drop off to the airport is available from any chosen location within the UAE and the drop off shall be within the same city of residence. Therefore, if the request is from Abu Dhabi, then the drop off airport will be Abu Dhabi International Airport. The cover is available 24/7 and must be booked 48 hours in advance by the policyholder who must be travelling.

Travel Claim
Medical Claim
Checklist
Click here for a detailed list of documents
Upload documents
Travel Takaful Assistance Services
General 24/7 International Helpline

UAE: 8000 9730 222 or 8000 9730 001
International: +962 6500 8287
WhatsApp: +962 7768 11108 (For Non-Emergency)
Email: travel@europ-assistance.com

Submit online
Submit via App

Claims FAQs

Answers to your common questions
800 WATANIA (928 2642)
+971 800 928 2642
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