claims

We settle claims faster

Lifestyle Benefits :
Get cash backs and rewards that help you spend more without burning through your funds
Travel better by earning unlimited 1.5x miles
Lifestyle Benefits :
Get cash backs and rewards that help you spend more without burning through your funds
Travel better by earning unlimited 1.5x miles
Submit a claim
loans
claims

Have a claim?
Get it done in 3 simple steps.

Apply for a loan

Step 1

Submit your claim

Step 2

Upload documents

Step 3

Get Settlement
claims submission

How to submit your claim

Choose from any of these channels convenient to you
Checklist
Incident description
List of damaged/lost items with their value and invoices
Copy of the Police Report (for theft)
Upload documents
Services on call
Home Assist (800 0973 0733)
Airport Drop-off (800 0357 02829)
claims documents

Documents needed

Checklist
Police Report
Mulkiya (both sides)
Driving License (both sides)
Preferred Garage Location (optional)*

Alternatively we’ll update you with a nearest body shop information
Upload documents
Checklist
Incident description
List of damaged/lost items with their value and invoices
Copy of the Police Report (for theft)
Upload documents
Home Takaful Services
For Emergency Home Assistance Services, please call 800-09730733 (T&Cs apply)

Home Assistance Services can be utilized by the Insured up to a maximum of 3 times in a single policy year. For each use of the Home Assistance Services, Watania Takaful will cover the cost of the call-out, labor and materials which are necessary for the emergency repair (plumbing, electrical, locksmith, and glazing) in accordance with the individual Policy terms and conditions.

To book Airport Drop Off Services, please call 800035702829 (T&Cs apply)

Drop off to the airport is available from any chosen location within the UAE and the drop off shall be within the same city of residence. Therefore, if the request is from Abu Dhabi, then the drop off airport will be Abu Dhabi International Airport. The cover is available 24/7 and must be booked 48 hours in advance by the policyholder who must be travelling.

Checklist
Click here for a detailed list of documents
Upload documents
Travel Takaful Assistance Services
General 24/7 International Helpline

UAE: 8000 9730 222 or 8000 9730 001
International: +962 6500 8287
WhatsApp: +962 7768 11108 (For Non-Emergency)
Email: travel@europ-assistance.com

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Claims FAQs

Answers to your common questions