Complaints

whatsapp x

 WhatsApp Number
 +9718009282642
  Message 

Swift Response System

For immediate resolution kindly get in touch with our Happiness Committee below

1. Acknowledge

You will receive a receipt of your feedback in no longer than 2 business hours from the time of complaint received.

2. Resolve

Depending on the nature of the complaint it may be resolved immediately or within a maximum of 8 working days from the date of complaint received

3. Make You Happy

Happiness Committee work is not complete until 'You are Happy'

First Contact Point

We will update you the resolution within 2 hours

Call Center

800WATANIA(9282642)
feedback@watania.ae
Language – Arabic and English

English

Arabic

Escalation Level 1

We endeavor to resolve within 8 business hours

Motor

Osama Abdelrazik
+971 56 665 9428
osama.abdelrazik@watania.ae
Language – Arabic and English

Medical

Lynn Khalife
+971 54 996 6818
lynn.khalife@watania.ae
Language – Arabic and English

Non-Motor

Adriana Devotta
+971 56 998 8917
Adriana.devotta@watania.ae
Language – English

Escalation Level 2

We will resolve within 3 business hours

Chief Technical Officer

Sandeep Mahajan
+971 56 665 9373
sandeep.mahajan@watania.ae
Language – English

Head of Legal

Sherwit Atwa
+971 56 7332882
sherwit.atwa@watania.ae
Language – Arabic and English

Head of Medical

Suliman Manla Osman
+971 56 733 3405
suliman.osman@watania.ae
Language – Arabic and English