Office Moved FAQs

New OFFICE MOVE faqs

We have moved and well prepared to help

1. Why are you moving offices and how will this affect my policy or claim?

There will be no impact on your policy or claim. We are moving our head office as we expand our national footprint to service our customers around the UAE. While some of our staff will be moving coordinates, it is business as usual for us and our teams are available as usual to support you as needed.

2. Where are you moving to?

We have moved our head offices out of One Central and into The Galleries 2 at Jebel Ali, Dubai by mid-June.
Meanwhile please call tollfree 800-WATANIA or visit www.watania.ae or our full-service offices in Sharjah, Abu Dhabi and the new Deira branch.

3. What happens to my policy/claim between now and mid-June?

It is business as usual for us and our teams are available as usual to support you as needed. While we are making all the necessary arrangements to move some of our team members to the new location, you can access all our services through tollfree 800 – WATANIA (9282642) or at www.watania.ae or by visiting our full service offices in Sharjah, Abu Dhabi and the new Deira branch.

4. How far is the new location from One Central?

Our new head office is at The Galleries 2, Jebel Ali. It is only a 5 minutes’ walk from the Jebel Ali Metro Station called UAE Exchange Station on the Red Line of Dubai Metro and a 12 minutes’ walk from the UAE Exchange Bus stop which you can access through Bus 99 and F54. There is also ample free parking around the building.

5. Will there be any disruption or downtime while the office is relocating?

No, it is business as usual for us, our brokers and our Takaful members. We are a fully digitalized and all our services including information about our products, getting quotes and issuing Takaful certificates as well as claims management can be done through our website www.watania.ae or by calling 800 – WATANIA (9282642) or visiting our full-service business centers in Abu Dhabi, Sharjah and Deira.

6. Will there be any difference or change in the opening hours due to the move to new location?

No, our business hours remain the same between 8am to 5pm. You can also access the website anytime anywhere at your convenience or call 800-WATANIA (9282642) between 8am and 7pm for any inquiries.

7. Who can I contact to get the information on my pending claims?

You can track your claims online via https://myconnect.watania.ae/#/bc-home or please call our contact center on 800-WATANIA (9282642) and they will assist you with all your queries.

8. I have a new claim. Where can I submit it during this period?

You can submit and track new claims and follow up on existing claims online via https://myconnect.watania.ae/#/bc-home anytime at your convenience or call our contact center on 800-WATANIA (9282642) between 8am and 7pm and they will assist you.

9. That location is quite far for me, are there easier options available to me?

You can access our services and manage claims anytime through our website www.watania.ae or by calling 800 – WATANIA (9282642) between 8am and 7pm to discuss your options for new or renewal of your Takaful coverage and manage your claims, or by visiting our full-service business centers at the following locations:
‍
Abu Dhabi
Level 4, Al Jazeera Sports Complex, Tower A
Opp Dusit Thani Hotel
Abu Dhabi
‍
Sharjah
Watania Takaful Sharjah BranchGF
Adjacent with ChoitramMain King Faisal Road,
Abu Shagara Area Sharjah
‍
Dubai (Deira)
Business Point Building Showroom 3
Al Khabaisi Port Saeed
Deira, Dubai

10. How can I get a new policy while you are still relocating?

For the most convenient option you can check all our services online through our website www.watania.ae where you can get information about our products, get instant quotations and Takaful certificates as well as submit and track claims and make contributions online.
‍
You can also call 800 – WATANIA (9282642) between 8am and 7pm to discuss your options for new or renewal of your Takaful coverage and manage claims.
‍
Or you can visit any of our full business service centers in below locations:
‍
Abu Dhabi
Level 4, Al Jazeera Sports Complex, Tower A
Opp Dusit Thani Hotel
Abu Dhabi
‍
Sharjah
Watania Takaful Sharjah Branch GF
Adjacent with ChoitramMain King Faisal Road,
Abu Shagara AreaSharjah
‍
Dubai (Deira)
Business Point Building Showroom 3
Al Khabaisi Port Saeed
Deira, Dubai

11. Will the change of location affect the current or the new policies in any way?

No. There is no impact on any policies

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Change of name from Dar Al Takaful to Watania Holdings International PJSC

Why are you changing the holding company name?

Post the merger between Dar Al Takaful and National Takaful Company (Watania) we undertook a strategic brand architecture review to bring all business lines under a single moniker with a unified brand identity. This included a market analysis supplemented by a study of the stakeholders’ perceptions of the name options as well as brand identity and purpose. The new logo is rooted in the culture, heritage, and purpose of both merged companies and combines Watania’s styled typography and Noor’s infinity symbol

Why are you now structured as an investment holding company?

We believe the Takaful industry provides lucrative future growth opportunities across its supply chain. Therefore, we have structured the holding company as such to establish an efficient and flexible organisation that can take advantage of both organic and inorganic opportunities presented by exploring interrelated businesses within the Takaful ecosystem. At the same time, this allows us to continue to leverage our current operating companies or subsidiaries to maintain a high quality of service delivery to all our stakeholders and create sustainable and more profitable returns to our shareholders.

Does ‘international’ signify expansion outside the UAE?

Certainly it provides us with flexibility for the future to explore lucrative opportunities in various markets that adhere to Sharia principles or see the value of related products and services, both in our expanded geographic area in the UAE and beyond.

How will the holding company maintain its Takaful roots?

The growth strategy will be based on the core principles of Takaful which we deeply believe in and have reflected in our business structure and overall purpose. While the holding company will explore future growth opportunities across the broad spectrum of the Takaful industry, our subsidiaries will be guided by the same Sharia principles to operate and engage with customers and to create sustainable value for all our stakeholders.

What is the new brand meant to signify?

The new brand brings together the best of both merged companies. It embodies the culture, heritage, relationships, and sense of purpose, new energy in the combined group as well as a business that is embracing change, evolving, and empowerment of our employees to reach new heights of delivery to our policyholders.

What’s behind the “settle claims faster” claim?

Our main purpose is to protect our customers and empower them to take charge of their future through a responsive, empathetic, and honest approach to doing what is right for them. This is mostly needed during difficult times which is why our teams will strive to always follow best practices and leverage technology and smart solutions to deliver high-quality services that assist our customers to ‘settle claims faster and achieve peace of mind.

How will policyholders and new customers hear of the name?

The new branding will be rolled out immediately and includes this new website to provide an enhanced experience and become a valuable resource for all stakeholders to engage with and understand the business, its culture and its commitment to its people, partners, and customers.

Read the FAQs in Arabic

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New OFFICE MOVE faqs

We have moved and well prepared to help

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faqs

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