Make a Complaint - Watania Takaful

Please contact our call center
for immediate resolutions

800 WATANIA (928 2642)

feedback@watania.ae

Raise a complaint with
Watania Takaful

Level 1

How to make a
complaint

Online:

www.watania.ae

Email:

feedback@watania.ae

Call:

800 WATANIA (92826420)

Information to be
shared

Your name & Contact details

Your Takaful certificate (policy details)

Explain nature of complaint

All supporting documents

How we handle your
complaint

Acknowledge it immediately

Assign a complaint handler

Investigate to find resolution

Update within 3 working days

Get our senior
management attention

Level 2

Additional
Assistance

Quality Assistant Manager

‍Hana Abdullah

AVP Operations and Customer Experience

Rawan Goussous

Get our senior
management attention

Level 3

Further
Escalation

General Manager, Watania Takaful Family

Suliman Manla Osman

Suliman.osman@watania.ae

Share your complaint
with Regulators

For All Complaints

Sanadak

For Medical Complaints

Dubai Health Authority

For Medical Complaints

Department of Health – Abu Dhabi