Please contact our call center
for immediate resolutions
800 WATANIA (928 2642)
feedback@watania.ae
Raise a complaint with
Watania Takaful
Level 1
How to make a
complaint
Online:
www.watania.ae
Email:
feedback@watania.ae
Call:
800 WATANIA (92826420)
Information to be
shared
Your name & Contact details
Your Takaful certificate (policy details)
Explain nature of complaint
All supporting documents
How we handle your
complaint
Acknowledge it immediately
Assign a complaint handler
Investigate to find resolution
Update within 3 working days
Get our senior
management attention
Level 2
Additional
Assistance
Quality Assistant Manager
‍Hana Abdullah
AVP Operations and Customer Experience
Rawan Goussous
Get our senior
management attention
Level 3
Further
Escalation
General Manager, Watania Takaful Family
Suliman Manla Osman
Share your complaint
with Regulators
For All Complaints
Sanadak
For Medical Complaints
Dubai Health Authority
For Medical Complaints
Department of Health – Abu Dhabi