Watania Takaful Claims

Following the adverse weather conditions, if your vehicle has been damaged by rain, please note the following:
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Critical documents to have

Your Takaful insurance Certificate terms to confirm what type of coverage you have and what protections are included and what are the exclusions in your policy.
Police Report of the rain damage to your car which you can get by visiting the traffic department website and following their instructions.

Recovery services

Please call 600 575751 and provide your Watania Takaful Certificate Number to organize the recovery service.
This service allows for the car to be recovered from the place where the incident took place to the nearest workshop as mentioned in your Takaful Certificate cover.

Making a claim

Email a copy of Police Report, both sides of your car’s Registration Card and your Driver’s License to motorclaims@watania.ae
Watania will register the claim and notify you of the claim number for future reference.

Repair services

Please select one of the repair facilities that are the nearest to you. List of workshops.
The repairer will promptly share an estimate with Watania after conducting their assessment of the damage that occurred.

Damage assessment and claim outcome

Upon receiving the repairs’ cost estimate, Watania will also assess the damage and update you regarding the next steps within 3 days.
Watania will decide if your car can be repaired or if it should be declared as Total Loss based on the repair amount as estimated by our team and the guidelines in the Unified Motor Vehicle Insurance Policy Against Loss and Damage issued following the Regulation on Unified Motor Vehicle Insurance Policies from the Insurance Authority.

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Our team is available and stands ready to assist 7 days a week from 8am to 7pm.

For any queries about motor claims, please call 800-WATANIA (800 9282642) or WhatsApp +971 800 9282642.

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Submit a claim

claims

Have a claim?
Get it done in 3 simple steps.

Step 1

Submit your claim

Step 2

Upload documents

Step 3

Get Settlement

claims documents

Documents needed

Checklist

Police Report

Mulkiya (both sides)

Driving License (both sides)

Preferred Garage Location (optional)*

^{Alternatively we’ll update you with a nearest body shop information}

Checklist

Incident description

List of damaged/lost items with their value and invoices

Copy of the Police Report (for theft)

Home Takaful Services

For Emergency Home Assistance Services, please call 800-09730733 (T&Cs apply)

Home Assistance Services can be utilized by the Insured up to a maximum of 3 times in a single policy year. For each use of the Home Assistance Services, Watania Takaful will cover the cost of the call-out, labor and materials which are necessary for the emergency repair (plumbing, electrical, locksmith, and glazing) in accordance with the individual Policy terms and conditions.

To book Airport Drop Off Services, please call 800035702829 (T&Cs apply)

Drop off to the airport is available from any chosen location within the UAE and the drop off shall be within the same city of residence. Therefore, if the request is from Abu Dhabi, then the drop off airport will be Abu Dhabi International Airport. The cover is available 24/7 and must be booked 48 hours in advance by the policyholder who must be travelling.

Checklist

Click here for a detailed list of documents

Travel Takaful Assistance Services

General 24/7 International Helpline

UAE: 8000 9730 222 or 8000 9730 001
International: +962 6500 8287
WhatsApp: +962 7768 11108 (For Non-Emergency)
Email: travel@europ-assistance.com

claims

Motor Claims Notification

Lifestyle Benefits :

Lifestyle Benefits :

Critical documents to have

Recovery services

Making a claim

Repair services

Damage assessment and claim outcome

loans

claims

Have a claim?
Get it done in 3 simple steps.

Step 1

Submit your claim

Step 2

Upload documents

Step 3

Get Settlement

claims submission

How to submit your claim

Choose from any of these channels convenient to you

Checklist

Services on call

claims documents

Documents needed

Checklist

Checklist

Home Takaful Services

Checklist

Travel Takaful Assistance Services

Submit online

Submit via App

Claims FAQs

claims

Motor Claims Notification

Lifestyle Benefits :

Lifestyle Benefits :

Critical documents to have

Recovery services

Making a claim

Repair services

Damage assessment and claim outcome

loans

claims

Have a claim?Get it done in 3 simple steps.

Step 1

Submit your claim

Step 2

Upload documents

Step 3

Get Settlement

claims submission

How to submit your claim

Choose from any of these channels convenient to you

Checklist

Services on call

claims documents

Documents needed

Checklist

Checklist

Home Takaful Services

Checklist

Travel Takaful Assistance Services

Submit online

Submit via App

Claims FAQs

Have a claim?
Get it done in 3 simple steps.